01Begin with scene safety
Identify traffic exposure, fire, fluid, weather, unstable vehicles, passengers, emergency control, and a safe work area before approaching or loading. An operator must be willing to stop and seek another plan when a scene cannot be worked safely.
02Qualify the vehicle and method
Confirm the year, model, configuration, approximate weight, drivetrain, keys, wheel condition, damage, modifications, cargo, manufacturer instructions, access, and destination before selecting or using assigned equipment.
03Inspect assigned equipment
Follow the inspection and defect-reporting process required for the actual vehicle and operation. Brakes, steering, tires, lights, mirrors, coupling devices, wheels, emergency equipment, securement components, and reported defects must be addressed under the applicable procedure.
04Load, secure, and verify
Use only equipment and attachment points for which the operator is trained and authorized. Recheck wheel support, securement, clearance, loose parts, vehicle position, and the travel path before movement and at required intervals.
05Document facts accurately
Record the request, authorization, vehicle identity, condition, scene, method, destination, material changes, customer communications, and handoff without inventing facts or concealing a mismatch or incident.
06Communicate with customers
Explain confirmed information in plain language, protect sensitive vehicle and customer information, avoid promises outside the assignment, and route pricing or service concerns through the documented resolution process.