Tommy'sRoad RescueCall live dispatch816-588-8888A request is not a dispatched truck
Call live Kansas City dispatch at 816-588-8888 for current availability.
A website form, prepared email draft, sent email, voicemail, map pin, photograph, or conversation that ends before assignment does not dispatch a truck. A voluntary tow or roadside request becomes an assignment only after live dispatch confirms the requester, exact pickup, vehicle, requested work, current availability, price or estimate, destination when applicable, and assignment. If that confirmation has not occurred, assume no truck is coming.
The requester must accurately identify themselves and have lawful authority to request the work, release relevant information, authorize access, choose the destination, and approve material changes. A request may be declined or paused when ownership, custody, driver permission, property access, destination acceptance, or another authority question cannot be reasonably confirmed.
Provide the exact location, travel direction, exit or landmark, year, make, model, configuration, keys, power state, wheel and tire condition, drivetrain when known, collision or mechanical damage, leaks, modifications, cargo, clearance, surface, gate, traffic exposure, requested service, and safe callback. A material difference can change method, equipment, price, timing, or whether work can proceed.
Call 911 first for injury, fire, smoke, hazardous material, exposed high-voltage components, immediate danger, or a vehicle blocking active traffic. Police, fire, roadway, property, airport, garage, venue, security, manufacturer, and receiving-location instructions may control the scene. Tommy's does not replace those authorities.
Dispatch should state whether the request is still an inquiry, requires more information, has been declined, or has become an assignment. An estimated arrival window, responding provider, equipment plan, pickup, destination, and callback procedure should be confirmed through the live channel; automated website confirmation is not available.
Towing starts at $125; mileage and other disclosed charges may apply. The unresolved mileage formula is not supplied by the website. Vehicle condition, distance, access, recovery, loading, waiting, tolls, storage, destination, equipment, labor, and changed facts can affect the estimate. A material nonemergency change should be explained and approved before additional work when reasonably possible.
The requester should confirm that the destination can receive the vehicle and identify access, hours, keys, contact, payment, and release requirements. Dispatch, authorization, estimate, condition, photograph, invoice, payment, cancellation, custody, release, and communication records may be retained for the job, account, dispute, insurance matter, or legal obligation under the applicable privacy notice.
No. The form opens an email draft on your device. You must review and send it, and live dispatch must separately confirm the request, price or estimate, availability, and assignment.
Tell dispatch immediately. Keys, wheels, damage, vehicle size, drivetrain, clearance, access, destination, distance, traffic, and recovery needs can change equipment, safety, timing, price, or whether the job may proceed.
Only when they have lawful authority for the vehicle and requested work. Dispatch may require reasonable identity, driver, owner, lien, property, custody, destination, or other authorization information before proceeding.
No. Traffic, weather, safety, equipment, prior calls, scene access, customer readiness, and changed conditions can affect timing. Ask live dispatch for the current status and updated estimate.
Official guidance on when and how to contact emergency services and what information a call taker may request.
Official City consumer information for qualifying tow situations; it does not identify Tommy's as a City-approved or police-rotation provider.
Official business guidance on limiting collection, securing information, retaining it only as needed, and disposing of it appropriately.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.