Tommy'sRoad RescueCall live dispatch816-588-8888Vehicle, scene, method, and handoff checks
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Damage prevention begins before equipment touches the vehicle. The request must identify the exact vehicle and condition, the operator must evaluate the real scene, and the proposed method must match the manufacturer instructions, access, wheel condition, drivetrain, damage, and destination. No checklist can guarantee a damage-free result, but it can expose avoidable risks early.
Record the year, make, model, trim or configuration when known, drivetrain, approximate weight or load, keys, power state, wheel and tire condition, modifications, low-clearance parts, leaks, collision damage, and any trailer or cargo. A model name alone may not establish a safe method.
Use the owner manual or current manufacturer procedure for towing, transport mode, neutral, jump starting, approved attachment points, wheel support, and shutdown steps. Never assume instructions for one model year or drivetrain apply to another.
Check approach, traffic exposure, grade, surface, gate, garage clearance, ramps, turns, curbs, overhangs, loading room, exit route, and destination access. Property or facility permission and a clear route must be confirmed separately from vehicle fit.
When safely possible, record relevant exterior condition, wheels, glass, panels, underside clearance, cargo, keys, warning messages, and the vehicle's starting position. Documentation should avoid live traffic and unnecessary personal or location information.
If the vehicle, wheels, damage, clearance, access, attachment points, destination, or required equipment differs from the request, the operator and dispatch should reassess before continuing nonemergency work and explain any material change to the customer.
The selected method must follow applicable manufacturer, equipment, securement, and operator requirements. Recheck the vehicle and securement before transport and at appropriate points, then confirm destination access and document the handoff condition when reasonably possible.
No. It is a risk-control process, not a damage-free guarantee. Existing damage, hidden failures, collision forces, tires, corrosion, modifications, electronic systems, access, and emergency conditions can affect the vehicle. The goal is to identify and manage reasonably visible risks.
Those facts affect positioning, loading, wheel support, access, equipment, labor, and safety. A vehicle that cannot roll or steer may require a different plan from one that can be moved under its own controls.
Only by following the exact current manufacturer instructions for that year, model, power state, key status, and damage condition. Do not improvise around high-voltage damage, fire, smoke, water exposure, or an unfamiliar control sequence.
When it is safe, broad condition views plus the wheels, visible damage, low-clearance points, warning messages, vehicle position, and access path can help. Never enter traffic, stand in a loading path, or reveal unnecessary personal information just to take a photo.
Call live dispatch. An online form or email does not dispatch a truck.