Tommy'sRoad RescueCall live dispatch816-588-8888People and scene safety first
Call live Kansas City dispatch at 816-588-8888 for current availability.
The first decisions after a crash concern people, traffic, fire, fluids, and lawful scene control—not the tow destination. Once immediate danger is addressed, gather the information needed for police, insurance, repair, and towing without walking into active traffic.
Call 911 for injury, possible injury, fire, smoke, hazardous material, a vehicle blocking active traffic, an unsafe location, or any situation requiring police, fire, or medical response. Follow the emergency dispatcher's instructions.
For a minor Missouri crash with no apparent serious injury, MoDOT says a drivable vehicle should be moved out of the travel lane when safe. Do not move an unsafe vehicle or disregard police, fire, or scene-control instructions.
Use hazard lights when appropriate. Avoid standing between vehicles or in a travel lane. If you can safely remain inside and the vehicle is away from fire, water, unstable terrain, or another danger, keep your seat belt fastened while awaiting instructions.
From a safe place, collect driver, vehicle, insurance, contact, witness, police-report, location, and visible-damage information. Do not argue fault or put yourself in danger to photograph a roadway.
Ask the responding officer or scene authority whether you may select a provider and destination. If a rotation or government-directed tow has already been assigned, follow lawful instructions and avoid creating competing truck movements.
Tell tow dispatch about airbag deployment, wheel and suspension damage, leaking fluid, fire or high-voltage exposure, steering and brake condition, keys, roadway position, debris, destination, and whether emergency responders remain on scene.
Road, direction, nearest exit or cross street, lane or shoulder, mile marker, nearby landmark, map pin, and the safest truck approach.
Police or fire agency, incident or report number if available, officer instructions, lane status, whether another tow was called, and who may authorize vehicle movement.
Year, make, model, drive type, wheel and suspension position, airbags, glass, steering, brakes, leaks, fire, battery or high-voltage concern, cargo, and whether the vehicle can safely roll.
Your preferred repair or storage destination, receiving hours, insurer or roadside-plan instructions, claim number if available, and whether the destination accepts the vehicle.
Follow police or emergency instructions. Missouri's Steer It and Clear It guidance says that after a minor crash with no apparent serious injury, a safely drivable vehicle should be moved out of the travel lane. Do not move it when injury, fire, leaking hazardous material, unsafe damage, or scene control makes that inappropriate.
Sometimes, but the answer depends on scene control, roadway obstruction, police procedure, insurance arrangements, timing, and applicable law. Ask the officer or scene authority before calling a competing provider.
You may consider a repair shop, dealer, insurer-approved facility, residence when appropriate, or another authorized destination. Confirm acceptance, hours, access, storage implications, and your rights before transport.
No. Coverage, limits, deductibles, preferred-provider rules, reimbursement, storage, and required documentation depend on the policy and claim. Ask the insurer and obtain the towing invoice or receipt you need.
Missouri's official minor-crash guidance covering injury assessment, moving a drivable vehicle, traffic exposure, notification, and information exchange.
Kansas Department of Transportation traveler-safety guidance for crash situations.
Current Missouri incidents, road conditions, work zones, and closures that can affect scene access and destination routing.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.