Make the scene safe
Call 911 first for injuries, fire, smoke, leaking hazardous material, immediate danger, or a vehicle blocking an active lane. Do not enter traffic to inspect damage or place markers.
Tommy'sRoad RescueCall live dispatch816-588-8888Call-first towing process
How to Request a Tow
Call live Kansas City dispatch at 816-588-8888 for current availability.
Start with a safe, accurate request
A tow request is more than an address. Live dispatch must understand the scene, vehicle, access, destination, and requested work before confirming availability, price, and assignment.
Step-by-step
Call live dispatch
Call 816-588-8888. The website can help prepare details, but its form only opens an email draft. An email or website visit does not dispatch a truck.
Describe the exact job
Give the pickup location, vehicle, condition, keys, access, destination, safety concerns, and the service you think you need. Dispatch may recommend a different approach after reviewing the facts.
Review the estimate
Ask what the estimate includes and what conditions could change it. Towing starts at $125; mileage and other disclosed charges may apply. The starting price is not a universal final quote.
Confirm authorization and assignment
Confirm that you may authorize work for the vehicle and destination. A truck is assigned only when live dispatch expressly confirms the assignment.
Report any change
Call immediately if the vehicle moves, police or another provider becomes involved, the destination changes, access closes, or you no longer need service.
What to prepare
Who
Your name, callback number, relationship to the vehicle, and authority to request the tow.
Where
A map pin or exact address, direction of travel, nearest exit or cross street, and the correct shoulder, entrance, level, gate, or access point.
What
Year, make, model, drive type, visible damage, wheel condition, and whether the vehicle rolls, steers, shifts into neutral, and has keys.
Where next
The requested destination, receiving hours, contact person, drop-off access, and whether the destination has agreed to accept the vehicle.
Important limits
- An answered call does not guarantee that every truck, technician, or service is immediately available.
- Arrival times can change with traffic, weather, scene access, prior calls, equipment, and job conditions.
- Do not assume a truck is coming until live dispatch confirms the assignment.
- Do not send payment-card numbers, Social Security numbers, bank information, or government-ID images through ordinary email.
Questions drivers ask
Can I request a tow through the website?
The website form prepares an email draft on your device. It does not send a dispatch order or assign a truck. Call 816-588-8888 for live confirmation.
When is my tow officially assigned?
Only after live dispatch confirms the customer, location, vehicle, work, availability, price or estimate, and assignment. If that confirmation has not happened, assume no truck is assigned.
Can someone else request a tow for my vehicle?
Possibly, but dispatch must verify that the requester has permission to authorize the work and destination. Additional ownership or authorization information may be required.
What if I no longer need the tow?
Call dispatch immediately. Cancellation, travel, waiting, or other charges depend on what was authorized and how far the response has progressed.
Related guides
Safety first.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Need help now?
Call live dispatch. An online form or email does not dispatch a truck.