Heavy-Duty Towing

When this service may be appropriate

Heavy-duty towing is a capacity- and authority-sensitive request. Dispatch must identify the disabled unit, combined configuration, load, scene, route, destination, and required recovery method before confirming whether qualified equipment and personnel are available.

• A commercial truck, bus, motorhome, box truck, tractor, trailer, or other vehicle that may exceed light-duty towing limits
• A breakdown or collision where the responding unit must be matched to actual weight, dimensions, axle condition, load, and vehicle position
• A customer-requested first move or later transport after police, fire, roadway, cargo, environmental, and property-control requirements are addressed
• A preliminary inquiry that may require a separately authorized heavy-duty provider; no particular provider relationship is represented on this page

What to tell dispatch

• Exact location, road and direction, nearest exit or cross street, lane or shoulder position, and whether police, fire, highway, property, or incident-management personnel control the scene
• Vehicle type, year, make, model, VIN when available, GVWR or actual weight, axle count, length, height, width, and whether a tractor and trailer remain connected
• Cargo type, approximate load weight, placards, leaks, shifted load, refrigeration or power needs, and whether a trailer, bus, RV, or specialty body is occupied
• Wheel, tire, steering, brake, suspension, driveline, air-system, and coupling condition; keys, transmission state, parking brake, and approved attachment points
• Requested destination, route restrictions, bridge or height limits, receiving authorization, after-hours access, and whether a first move or secondary transport is requested

Price and service limits

The advertised $125 towing starting price does not quote a heavy-duty job. Heavy-duty pricing is job-specific and can depend on equipment class, labor, recovery work, mileage, cargo, permits, traffic control, environmental response, waiting time, tolls, storage, and destination requirements. Dispatch must provide or arrange a written estimate before assignment when practicable.

• No heavy wrecker, rotator, tractor-trailer, cargo-transfer, hazmat, crane, bus, or oversized-load capability is promised online
• Current equipment, operator qualifications, insurance, operating authority, working limits, route legality, and any third-party fulfillment must be verified for the exact request
• A roadway agency, police officer, fire department, property controller, insurer, motor club, cargo owner, or receiving facility may control access, destination, or provider selection
• A secondary or interstate move can have different commercial-driver, operating-authority, insurance, permit, and cargo-securement requirements from an emergency first move
• Dispatch may decline, refer, or delay a request when the job cannot be performed lawfully and within verified equipment and safety limits