1. Complete the release process
Follow the City or facility's instructions for release approval, documentation, payment, and any applicable hold. The facility controls whether and when a vehicle may leave.
Tommy'sRoad RescueCall live dispatch816-588-8888Services / customer-authorized pickup
Vehicle pickup from the Kansas City impound lot
Call live Kansas City dispatch at 816-588-8888 for current availability.
Once your vehicle has been approved for release, Tommy's Road Rescue can provide customer-authorized pickup and transport from a Kansas City, Missouri impound lot.
Call first so dispatch can confirm the pickup details, vehicle condition, and destination.
When release is complete, getting the vehicle moved should be straightforward.
If the City has cleared your vehicle for release but you cannot safely or conveniently drive it away, call Tommy's Road Rescue. We will discuss the pickup window, vehicle condition, and where the vehicle needs to go before arranging customer-authorized transport.
How impound-lot pickup works
2. Call Tommy's Road Rescue
Tell dispatch what you know about the vehicle, release window, pickup location, and destination. Mention if the vehicle will not start, has a flat tire, or has visible damage.
3. Meet us after release approval
Once release is confirmed, dispatch will work with you on a customer-authorized pickup plan. Availability and the proper transport method are confirmed before service is scheduled.
Before you call
- Make sure you understand the facility's release requirements and timing.
- Have the vehicle's make, model, and condition ready to describe.
- Know where the vehicle needs to be taken after pickup.
- Let dispatch know about a no-start condition, flat tire, damage, or access concern.
What to expect
- A direct conversation about the pickup details before service is arranged.
- Customer-authorized transport—not an impound release or City service.
- Clear confirmation from dispatch before you rely on a pickup plan.
- A practical alternative when the vehicle should not be driven away.
Independent pickup service
Tommy's Road Rescue does not issue release approvals, determine impound fees, remove holds, or represent Kansas City, Missouri. Questions about release status, documents, facility rules, or charges must go to the City or the impound facility directly.
Questions drivers ask
Can Tommy's get my vehicle released from impound?
No. The City or facility makes release decisions. Tommy's Road Rescue can discuss pickup and transport after the owner has completed the release process and the facility has approved release.
What if the vehicle will not start or should not be driven?
Tell dispatch when you call. The vehicle's condition helps us confirm whether pickup can be arranged and what transport approach is appropriate.
Can I just send an online request?
For impound-lot pickup, call dispatch first. The release window, access rules, vehicle condition, and destination all need to be confirmed before you rely on a pickup plan.
Customer-authorized transport
Need a released vehicle moved from an impound lot?
Call Tommy's Road Rescue and have your release information, vehicle details, and destination ready. If there is an immediate safety emergency, call 911.
Call Dispatch: 816-588-8888