Tommy'sRoad RescueCall live dispatch816-588-8888Separate the transport leg from the full job
Call live Kansas City dispatch at 816-588-8888 for current availability.
For this guide, loaded mileage means the transport leg after the disabled or transported vehicle is secured for movement from the pickup toward the authorized destination. It is different from the tow truck's travel to the pickup, but companies and regulated price schedules can define, count, round, or bundle mileage differently.
The truck may travel to reach the vehicle before the vehicle is loaded or connected. Loaded mileage generally concerns the later transport leg, but dispatch must state whether approach, service-call, hookup, minimum, or zone charges are separate or included.
Give the exact vehicle position, not a nearby business or broad highway segment. Garages, campuses, airports, large lots, divided roads, private drives, and controlled scenes can move the practical pickup point away from the map pin.
Use the full address and receiving entrance, and verify that the facility accepts the vehicle. A changed repair shop, after-hours drop, storage location, inaccessible gate, or refused delivery can change the transport leg.
Ask whether the estimate uses the expected lawful route, actual driven route, a mapping tool, odometer, zone, minimum, or another approved method, and how closures, tolls, construction, low bridges, weight restrictions, or prohibited roads are handled.
Before assignment, ask where loaded mileage begins and ends, whether partial miles are rounded, whether a minimum applies, whether return or redelivery is included, and how a customer-directed destination change is priced.
Review the pickup, destination, stated mileage method, rate or bundled price, changes, and total. Report a factual discrepancy promptly and keep the estimate, authorization, map information, and receipt.
Vehicle position, roadway direction or garage level, correct entrance, pickup map pin, full destination, receiving entrance, and destination acceptance confirmation.
Road closure, toll, bridge or height restriction, construction, weather, gated access, weight limit, police control, narrow street, or other condition that can change the lawful route.
Start and end point, route source, rate, included miles, minimum, rounding, tolls, return travel, redelivery, destination change, and whether mileage is bundled into a quoted total.
Estimate, dispatch confirmation, pickup and destination details, map or route information used at authorization, receipt, and any later change approved by the customer or responsible payer.
Not necessarily. This guide uses loaded mileage for the transport leg after the vehicle is secured, but the truck's approach, service call, hookup, minimum, or zone may be priced separately or bundled. Ask dispatch for the exact structure.
That depends on the provider's approved price method and the actual job. Confirm the pickup point, destination endpoint, route source, rounding, and any minimum before assignment.
A map may use a different entrance, direction, route, traffic setting, toll preference, bridge restriction, closure, or endpoint. Record which route method dispatch used for the estimate.
Tell dispatch before the route changes. Confirm that the new destination accepts the vehicle and ask how the changed mileage, waiting, route, and unloading conditions affect the estimate.
Current Missouri incidents, closures, construction, and road conditions that can affect an available route.
Current Kansas incidents, closures, construction, and road conditions that can affect routing.
City pricing and receipt guidance for covered Kansas City tows; the City's rules should not be generalized to every voluntary tow.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.