Tommy'sRoad RescueCall live dispatch816-588-8888Measure the route, not just the entrance
Call live Kansas City dispatch at 816-588-8888 for current availability.
A garage tow is an access and geometry problem before it is a transport problem. The truck must reach the correct level, turn through the route, approach the vehicle, load or reposition it, and exit without relying on the entrance sign alone.
Give the property name and address, correct vehicle entrance, level, section, stall, nearest column or elevator, ramp direction, one-way pattern, and a map pin for the entrance—not only the building's street address.
Report every posted height at the entrance, gates, ramps, pipes, signs, beams, sprinklers, speed humps, transitions, and level changes. Garage signs can describe a maximum entrance height without proving clearance at every interior point.
Tell dispatch about steep or crowned ramps, tight switchbacks, low overhead turns, narrow aisles, parked vehicles, columns, wheel stops, curbs, gate arms, dead ends, and the usable space in front, behind, and beside the vehicle.
Identify the garage manager, security desk, owner, tenant, facility, or other authorized contact; confirm gate access, loading rules, elevator or pedestrian concerns, temporary aisle control, fees, operating hours, and whether the vehicle may be moved.
Explain keys, power, steering, brakes, transmission, electronic parking brake, drive type, locked or damaged wheels, low clearance, collision condition, charger connection, and whether the vehicle can roll. The first move out of the stall may require a different tool from road transport.
Dispatch and the operator must determine whether compatible low-clearance equipment can enter, whether the vehicle must be repositioned to a transfer point, which towing method is approved, how the garage route will be protected, and whether the destination accepts the vehicle.
Property and entrance address, gate or call-box procedure, level and stall, posted heights, photos of clearance signs and pinch points, ramp and turn sequence, aisle width, obstacles, exit route, and on-site contact.
Year, make, model, drive type, keys, power, parking brake, steering, transmission, wheel and suspension condition, ride height, modifications, charger status, damage, and model-specific transport instructions.
Vehicle owner or controller, property manager or security contact, release or tenant authorization, parking ticket or gate credential, facility rules, police or insurer involvement, and who may approve extra work.
Full address, receiving contact, hours, after-hours process, acceptance confirmation, unloading position, key handoff, and whether the destination can receive a vehicle that may remain immobile or damaged.
No. Dispatch also needs interior pinch points, ramps, turns, gates, pipes, signs, working space, level changes, and the exact vehicle location. Photos and an on-site contact help qualify the route.
Sometimes, but many garages do not provide the height, turning space, or loading angle a carrier requires. The vehicle may need compatible low-clearance equipment and a safe transfer point, subject to actual availability.
The vehicle requester must have authority to move the vehicle, and the property may separately control truck entry, gates, lanes, loading, and facility operations. Dispatch must identify both permission paths when applicable.
Do not force or cut a locked connector. Tell dispatch the exact EV, power and key state, charger and connector status, property contact, wheel condition, and manufacturer transport procedure.
Official vehicle-identification resource for confirming the manufacturer and configuration before consulting transport instructions.
Manufacturer model-year instructions for emergency towing, keys, brakes, Neutral, tow points, and transport where applicable.
A manufacturer example covering keys, power, Tow Mode, tow-eye use, wheel skates, pulling direction, and loading restrictions relevant to garage recovery planning.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.