Tommy'sRoad RescueCall live dispatch816-588-8888Confirm the price and payment path
Call live Kansas City dispatch at 816-588-8888 for current availability.
A payment should match the tow that live dispatch qualified and the customer authorized. Before assignment, confirm who is paying, the job-specific estimate, what can change it, the accepted payment method for that job, and what receipt or invoice will be provided.
Tell dispatch whether the driver, vehicle owner, business, dealership, fleet, insurer, roadside plan, repair facility, or another authorized party expects to pay. A promise by a third party is not payment authorization until dispatch confirms the arrangement.
Tommy's public starting price is $125 for towing; mileage and other disclosed charges may apply. Ask what the estimate covers and what conditions—such as distance, access, recovery work, waiting, destination changes, locked wheels, or additional equipment—could change it.
Ask live dispatch which payment methods are accepted for the specific job and when payment is due. This website does not process a payment, store a card, or verify that a payment method will be accepted at the scene.
If the actual vehicle, access, condition, distance, destination, scene control, or required work differs from the original description, ask for an updated explanation and estimate before additional non-emergency work proceeds when circumstances allow.
Keep the final receipt or invoice with the service date, vehicle, pickup and destination information, payment amount, and charge description. Report a factual error promptly while dispatch records and payment information are still easy to locate.
Name, callback number, relationship to the vehicle, billing contact, purchase order or authorization number when applicable, and the person who may approve changes.
Exact pickup and destination, vehicle type and condition, access restrictions, required recovery or special handling, waiting conditions, requested timing, and any insurer or roadside-plan rules.
Do not place a full card number, bank-account number, PIN, security code, password, Social Security number, or identity document in the website email-preparation form or an ordinary email.
Estimate, authorization, receipt or invoice, dispatch contact, service date and time, photos relevant to a disputed condition, insurer claim number, and any documented change approved during the job.
No. The website does not have an active payment processor. Confirm the accepted method and payment timing directly with live dispatch before authorizing the tow.
A materially different vehicle, mileage, access, wheel condition, recovery requirement, waiting period, destination, scene restriction, or requested service can change the work. Ask dispatch to explain and authorize the change when circumstances allow.
Do not assume so. Some programs dispatch their own provider, some require the customer to pay and request reimbursement, and others exclude or limit the service. Verify the arrangement before assignment.
Contact Tommy's promptly with the service date, vehicle, receipt, amount, and exact item you believe is incorrect. Keep originals and send copies through an agreed secure method when possible.
Federal consumer guidance on reviewing statements and preserving credit-card billing-error rights.
Official guidance on documenting a disputed charge and keeping copies of supporting records.
City guidance for covered Kansas City tows, including receipt and specified payment rights; it does not describe every voluntary tow.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.