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Inquiry first; written approval before deferred billing

Commercial Credit Terms

Call live Kansas City dispatch at 816-588-8888 for current availability.

Read before relying on a digital request or policy summary.

The commercial inquiry form is not a credit application, does not approve monthly billing, and does not establish a credit limit, payment term, service priority, or account. Any deferred-payment arrangement must be separately reviewed and confirmed in a written agreement for the exact legal customer and Tommy's Road Rescue, LLC before work is charged to that account.

Policy terms and decision points

01

Exact applicant and authorized signer

A business requesting credit should identify its exact legal name, trade name, entity type, billing and service addresses, responsible contacts, authorized requesters, invoice recipient, and a signer with authority to bind the organization. Dispatch may separately verify whether a person may request work, approve a material change, choose a destination, or place a charge on the account.

02

Separate and secure application process

The website and ordinary email are not a secure credit-application portal. Do not send Social Security numbers, full bank or payment-card numbers, government-ID images, passwords, authentication codes, tax returns, personal-guarantee documents, or consumer reports through the commercial inquiry form. If credit review becomes available, Tommy's should identify the required information and approved transmission channel first.

03

Written decision and account scope

Only a written approval should establish an account, effective date, credit limit, authorized locations, services, requesters, billing contacts, purchase-order rules, invoice timing, payment due date, taxes, disputed-charge process, and any lawful late, collection, suspension, or security term. Silence, prior service, a quote, an invoice, or a website submission is not approval.

04

Dispatch and price remain job specific

A credit account does not dispatch a truck or guarantee priority, coverage, equipment, availability, arrival, destination acceptance, or a fixed price. Each request still requires live confirmation of customer authority, vehicle, pickup, requested work, access, safety, destination, price or estimate, and assignment. A material change may require additional approval under the account rules.

05

Invoices, questions, and disputes

The customer should compare each invoice with the authorized requester, service date, vehicle, pickup, destination, work, estimate, approved changes, waiting, tolls, storage, taxes, credits, and purchase order when applicable. Report a questioned charge promptly with the invoice number, disputed item, supporting record, requested correction, and an undisputed-payment plan if required by the signed agreement.

06

Account review, suspension, and records

An account may be reviewed, limited, suspended, or closed according to its written terms, payment history, authorization controls, risk, changed business information, service scope, safety, fraud concerns, or law. Application, decision, agreement, requester, estimate, invoice, payment, dispute, collection, and closure records should be retained and protected according to the applicable agreement, retention schedule, and legal duties.

Company controls

  • Do not describe the commercial inquiry form as a credit application, approval, account opening, direct-billing enrollment, credit limit, or payment-term agreement.
  • Use the exact legal customer, authorized signer, billing contacts, requesters, locations, service scope, and invoice rules in any approved written account.
  • Do not collect sensitive personal, bank, card, tax, identity, guarantee, or consumer-report information through an ordinary website inquiry or unsecured email.
  • Evaluate and communicate any actual credit decision under the standards and notices applicable to the transaction rather than promising approval or inventing a denial reason.
  • Keep dispatch, estimate, assignment, access, destination, equipment, availability, and safety decisions separate from the existence of credit terms.
  • Provide a documented path for invoice questions, disputed items, corrected records, account changes, and closure without promising a particular result.

Important limits

  • This page is not a credit application, credit offer, approval, denial, guaranty, promissory note, security agreement, financing plan, collection notice, or legal opinion.
  • No credit limit, payment due date, finance charge, late fee, collection cost, deposit, personal guarantee, priority level, or suspension rule is created by this page.
  • The signed account agreement, job-specific authorization, dispatch confirmation, estimate, invoice, payment record, and applicable law control when more specific.
  • Commercial credit, recordkeeping, notice, consumer-report, privacy, tax, and collection duties depend on the actual applicant, transaction, information used, jurisdiction, and current law.

Questions drivers ask

Does the commercial inquiry open a credit account?

No. It prepares an email draft for a general business inquiry. Deferred billing exists only after a separate review and written approval for the exact legal customer and account terms.

What should I avoid emailing?

Do not email Social Security numbers, full bank or card numbers, tax returns, government-ID images, passwords, authentication codes, personal-guarantee documents, or consumer reports. Ask for the approved secure channel and minimum required information first.

Does an approved account guarantee a truck or priority service?

No. Live dispatch must still confirm the request, authority, location, vehicle, work, access, equipment, availability, estimate, destination, and assignment. Any priority standard must be written and does not override safety or availability.

How is an invoice dispute handled?

Use the contact and timing instructions in the signed agreement or invoice. Identify the invoice and disputed item, provide relevant authorization and service records, state the requested correction, and preserve any separate payment or legal deadline.

Official and primary resources

FTC: Protecting Personal Information

Official guidance on collecting only necessary sensitive information, limiting access, securing records, setting retention periods, and disposing of data appropriately.

External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.

Related terms and process guides

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