Tommy'sRoad RescueCall live dispatch816-588-8888Build an accountable roadside vendor program
Call live Kansas City dispatch at 816-588-8888 for current availability.
A fleet agreement should turn urgent roadside decisions into a controlled operating process. It is more than a discount promise: the parties need exact legal identities, authorized callers, geographic and service limits, pricing rules, custody records, insurance and authority checks, data safeguards, invoices, escalation, and measurable review.
Record the fleet and provider's exact legal names, business contacts, tax and remittance workflow, insurance evidence, applicable state or federal authority, subcontractor rules, and who actually performs each service. FMCSA records can inform interstate-carrier due diligence but do not replace state, local, insurance, or contract review.
List who may request, change, cancel, or approve a job; required unit, driver, location, safety, destination, purchase-order, and cost-center information; after-hours escalation; and what constitutes a confirmed assignment. An email, portal entry, or voicemail should not be mistaken for dispatch unless the agreement makes the confirmation process explicit.
Separate towing, roadside assistance, accident recovery, winching, garage work, motorcycles, heavy units, trailers, cargo, EVs, specialty vehicles, storage, transport, and excluded hazards. Map vehicle classes, weights, dimensions, locations, hours, equipment limits, partner or subcontractor approval, and conditions that require a new quote.
Define starting, hookup, loaded mileage, approach or return, recovery, equipment, labor, waiting, storage, after-hours, toll, tax, third-party, cancellation, and changed-condition treatment. Require unit, date, pickup, destination, authorization, work performed, line items, receipt support, dispute contact, and payment terms on each invoice.
Set key, property, photo, condition, release, delivery, storage, and signature records. Minimize driver, customer, location, VIN, payment, and account data; restrict access; define approved systems and retention; and put service-provider security expectations in writing. Do not send unnecessary sensitive data through ordinary email or text.
Define acknowledgement, assignment, status-update, arrival-estimate, completion, documentation, invoice, complaint, damage, cancellation, and outage measures without promising impossible response times. Set operational and safety escalation, backup-provider rules, audit rights, insurance and authority rechecks, review cadence, termination, and open-job handoff.
Unit list, vehicle classes and configurations, normal geography, destinations, hours, driver needs, EV or specialty vehicles, trailers and cargo, seasonal peaks, common failures, and excluded hazards.
Authorized callers, approvers, limits, after-hours chain, police or insurer coordination, purchase orders, cost centers, destination authority, cancellation rights, and emergency exceptions.
Service matrix, coverage, equipment and subcontractor limits, rates and calculations, estimate changes, invoices, taxes, payment, storage, disputes, claims, insurance, indemnity, term, termination, and governing law for counsel to review.
Required dispatch, location, condition, photo, key, property, delivery, invoice, incident, complaint, and performance records; approved systems; user access; retention; breach notice; deletion; and audit expectations.
An account may simply identify a customer or billing relationship. A useful agreement defines who may act, what services and areas are included, how jobs are confirmed, how pricing and changes work, what records are required, and how safety, custody, data, invoices, disputes, and termination are handled.
Not automatically. The fleet should define driver, dispatcher, manager, insurer, police, and after-hours authority, spending or destination limits, required identifiers, and escalation. Emergency directions may still control a live scene.
State whether they are allowed, who selects and approves them, what authority, insurance, equipment, data, custody, pricing, reporting, and performance requirements apply, and who remains accountable to the fleet. Do not imply an unverified partner relationship.
Use measures the parties can define and verify, such as acknowledgement, assignment, status updates, documented arrival estimate, completion, condition records, invoice accuracy, complaint response, cancellations, and safety incidents. Define the clock, exclusions, source system, owner, and remedy for each measure.
Federal carrier-identification and safety-record lookup for due diligence where FMCSA jurisdiction applies.
Federal public search for interstate for-hire carrier authority applications and grants where applicable.
Federal explanation of available Company Snapshot and more detailed company-safety record sources.
Business guidance on minimizing and protecting sensitive information and putting service-provider security expectations in writing.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.