Geolocation and Photo-Upload Policy

Call live Kansas City dispatch at 816-588-8888 for current availability.

Read before relying on a digital request or policy summary.

The current website does not request browser or device geolocation and does not provide a photo-upload control. The coverage checker compares location text with a published city list and does not retain an address. If a customer voluntarily emails a location link or photograph after deciding it is safe and appropriate, that information is handled with the related request. Any future geolocation or uploader must obtain permission and describe its real behavior before collection begins.

Policy terms and decision points

Permission before collection

A future device-location feature should ask for permission, identify the purpose, and allow the user to decline and type or speak a location instead. A photo control should explain what to capture, why it is requested, where it goes, and that submission does not dispatch a truck.

Stop before using the phone

Do not type, photograph, record, or share a location while driving or while standing in traffic, a loading path, near moving vehicles, between vehicles, downhill from a vehicle, near cables, fire, smoke, leaking fluid, high-voltage damage, or another unsafe position. Pull over and park in a safe location or have a passenger communicate.

Use a precise but safe location

A useful dispatch location may include road and direction, nearest exit, cross street, landmark, lot or garage level, entrance, gate, stall, callback, and a dropped map pin. Device location can be inaccurate because of signal, permissions, indoor conditions, road geometry, stale sharing, or user movement; dispatch must verbally confirm the pickup.

Capture only relevant vehicle and scene facts

When safe, broad vehicle position, visible damage, wheels, tires, low-clearance points, warning messages, garage clearance, surface, approach, and access restrictions may help qualify the request. Do not stage, move, touch, enter, or expose yourself to danger merely to create a better image.

Remove unnecessary identifiers

Avoid faces, children, bystanders, plates when not needed, full VINs, registration, driver licenses, insurance cards, payment information, documents, keys, passwords, gate codes, home interiors, neighboring vehicles, computer screens, precise nonpublic addresses, and reflections that reveal unrelated information.

Purpose, access, retention, and deletion

Location and photo information may be used to qualify, perform, document, bill, review, insure, or lawfully retain the request. Website-request information is ordinarily retained for up to one year unless an actual job, account, dispute, insurance matter, safety issue, or legal duty requires longer. A correction or deletion request may require identity verification and can be limited by those obligations.

Company controls

Do not claim that the current site captures device location, stores a typed coverage-checker address, or accepts a website photo upload when those features are not implemented.
Provide a typed, spoken, or phone alternative to future geolocation and photo controls when reasonably practical.
Use submitted location and image data for the related business, safety, record, insurance, dispute, or legal purpose rather than unrelated advertising without an appropriate separate basis.
Do not treat a service-record photograph as automatic marketing permission or publish it as a verified job, fleet, partner, or affiliation claim.
Limit access to people and service providers who reasonably need the information for the stated purpose and protect it under the privacy notice.
Investigate a reported wrong location, exposed identifier, misattributed photograph, or unauthorized publication and correct, restrict, or remove information when appropriate.

Important limits

A map pin, GPS reading, address, landmark, or photograph can be wrong, stale, incomplete, altered, or misleading. Live dispatch and the responding operator must confirm the real vehicle, scene, access, and safety conditions.
A photograph does not establish ownership, customer authority, vehicle identity, hidden damage, equipment fit, legal access, destination acceptance, insurance, price, partner status, availability, or assignment.
Email providers, map services, devices, networks, operating systems, and future upload vendors can process information under their own terms and security controls, which Tommy's does not fully control.
This policy does not require a customer to obtain a dangerous photograph or waive privacy, property, evidence, insurance, or legal rights.

Questions drivers ask

Does the current website track my device location?

No. The current site does not request browser or device geolocation. The coverage checker compares text you type with a published city list and does not retain the address.

Can I upload a photograph through the website?

No website photo uploader is available in this release. If live dispatch asks for an image, confirm the approved channel and send only what is safe, relevant, and necessary.

Should I take photographs on the highway shoulder?

Only when you are already in a safe location and can do so without entering traffic, a loading path, a hazardous scene, or another dangerous position. Do not use a phone while driving. Emergency hazards go to 911 first.

May a service photograph appear in advertising?

Not automatically. A service record and marketing permission are separate. Public use requires an appropriate basis, provenance, privacy review, accurate caption, and removal of unnecessary identifiers.

Related terms and process guides