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Confirm the custodian, location, authority, charges, and appointment

Vehicle Storage and Release Terms

Call live Kansas City dispatch at 816-588-8888 for current availability.

Read before relying on a digital request or policy summary.

The website does not confirm that Tommy's Road Rescue, LLC has custody of a particular vehicle and does not publish a storage address as a walk-in customer-service location. Call 816-588-8888 first. Live staff must identify the actual custodian, verify the vehicle and requester's authority, provide the current release location and instructions, confirm charges and accepted payment arrangements, and schedule or confirm access before anyone travels to a facility.

Policy terms and decision points

01

Confirm who actually holds the vehicle

Provide the year, make, model, color, plate, VIN when available through an appropriate channel, tow date, pickup location, ordering person or agency, and current paperwork. A City, police, property, lender, insurer, auction, repair shop, dealer, or another towing company's vehicle is controlled by that custodian's process; Tommy's cannot release property it does not hold.

02

Verify authority before disclosure or release

Vehicle location, custody, charges, keys, contents, condition, and release details may require reasonable proof of identity, ownership, valid security interest, insurer or agent authority, court or agency direction, power of attorney, or another lawful right. Sensitive documents should be inspected or transmitted through the confirmed appropriate channel rather than ordinary email when possible.

03

Get the exact location and appointment

Storage locations remain nonpublic on the website. Live staff should provide the correct destination, entrance, parking, gate, appointment, contact, accessibility alternative, and items to bring. Current reference release windows are Monday through Friday 8 a.m. to 6 p.m. and Saturday and Sunday 10 a.m. to 2 p.m., local time, but the vehicle-specific confirmation controls and a facility may be unavailable without advance coordination.

04

Confirm charges and release conditions

Ask for the current towing, recovery, storage, administrative, after-hours, access, payment, identification, key, lien, agency, or other stated release requirements that apply to the vehicle. This page does not create a storage rate, payment method, waiver, possessory-lien result, or right to release; the actual tow type, authorization, jurisdiction, notice, invoice, agreement, and law control.

05

Personal property, medication, keys, and condition

Ask the custodian for the process governing personal property, prescribed medication, plates, documents, keys, child seats, accessibility equipment, hazardous items, and insurer or lienholder inspection. Missouri abandoned-property law contains specific provisions for certain covered vehicles and personal property, but those provisions are not generalized here to every voluntary tow, Kansas vehicle, or other custodian.

06

Release record and unresolved issues

The release record should identify the vehicle, person and authority, date and time, location, invoice and payment or arrangement, keys, property, condition, destination, transporter when applicable, and signatures or acknowledgments required for the situation. A dispute, agency hold, court matter, lien question, fraud concern, unsafe vehicle, or missing authority may delay release without deciding the ultimate legal rights.

Company controls

  • Keep undisclosed storage locations off the public website and provide the correct vehicle-specific facility and access instructions only after a custody and authority check.
  • Do not tell a caller that Tommy's holds a vehicle, disclose protected custody details, or authorize release until the vehicle and lawful requester are reasonably verified.
  • Explain the known release requirements, appointment status, stated charges, payment arrangements, keys, property, and documents before the customer travels when reasonably possible.
  • Distinguish voluntary customer-authorized service from police rotation, City-ordered towing, another provider's custody, and Missouri abandoned-property procedures.
  • Preserve custody, condition, charge, property, identity, authority, payment, and release records according to the applicable purpose and retention duty.
  • Provide a phone-based or reasonable alternative path when a digital document or communication method creates an accessibility barrier.

Important limits

  • This page does not prove Tommy's custody, publish a storage facility, schedule an appointment, authorize entry, establish business hours for every facility, or guarantee same-day release.
  • It does not create a storage rate, payment method, lien, waiver, hearing right, release right, ownership decision, insurer decision, lender decision, court result, or legal remedy.
  • Agency holds, property rules, identity and ownership questions, payment arrangements, safety, vehicle condition, destination, transport, law, and another custodian can affect release.
  • Missouri abandoned-property statutes and Kansas or local requirements apply only according to their actual scope and facts; this page is not legal advice about a specific vehicle.

Questions drivers ask

Can I go to the mailing address to retrieve a vehicle?

No. The published mailing address is for correspondence only. Call 816-588-8888 so staff can confirm whether Tommy's holds the vehicle and provide the correct release location, appointment, entrance, and required items.

What should I bring for a release?

Ask live staff for the vehicle-specific list. Depending on the situation, reasonable identity, ownership, lienholder, insurer, agent, power-of-attorney, agency, payment, key, or transport documentation may be required.

What are the release hours?

The current reference windows are Monday through Friday 8 a.m. to 6 p.m. and Saturday and Sunday 10 a.m. to 2 p.m., local time. Call first because the exact custodian, vehicle, facility, staffing, appointment, holiday, hold, and access instructions control.

What if another company or the City has my vehicle?

Use that custodian's current locator and release process. Tommy's cannot disclose or release a vehicle held by another provider, police agency, City facility, property, lender, insurer, repair shop, auction, or dealer.

Official and primary resources

Missouri Revised Statutes § 304.155

Official Missouri text addressing specified abandoned-property towing, custody, owner or lienholder reclamation, personal property, and recordkeeping situations.

Kansas City Tow Bill of Rights

Official City consumer information for qualifying City tow situations; it does not establish Tommy's as a police-rotation or City-ordered provider.

External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.

Related terms and process guides

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