01Escalate live-lane and crash danger
Call 911 for injury, fire, smoke, a hazardous spill, a vehicle blocking traffic, a dangerous ramp position, or another immediate threat. Do not cross I-35, stand between a disabled vehicle and moving traffic, or walk along a bridge or narrow shoulder.
02Divide the corridor into the correct segment
In Kansas, identify Gardner, Olathe, Lenexa, Merriam, or the state-line approach and the nearest interchange such as K-7/U.S. 169, Santa Fe, 119th Street, I-435, I-635, or Shawnee Mission Parkway. In Missouri, distinguish the state line, downtown loop and I-670 area, river crossing, I-29/I-35 shared corridor, Route 152, and Liberty-area exits.
03Describe merges and freeway-to-freeway ramps
At I-435, I-635, downtown, and the I-29/I-35 split, provide the full movement and whether you are before the split, on a connector, within the merge, or beyond it. Navigation labels can lag behind lane shifts; repeat the signs physically visible from a safe position.
04Report the exact roadside workspace
Give right shoulder, left shoulder or median, mainline or ramp, barrier, bridge, construction zone, slope, traffic speed, and whether the vehicle reached an exit or public lot. Report if no safe space exists for roadside work.
05Check both states when the trip crosses the line
Use KanDrive for Kansas, MoDOT's Traveler Information Map for Missouri, and KC Scout for regional freeway incidents. Confirm the destination's hours and access, especially when closures or congestion change the route across downtown or the state line.
06Confirm the job rather than assuming a response
Tell live dispatch what failed, whether the vehicle starts, rolls, steers, brakes, or shifts, and the condition of keys, drivetrain, wheels, tires, damage, and leaks. Call 816-588-8888 to confirm authority, availability, safe access, price or estimate, destination, and assignment.