Tommy'sRoad RescueCall live dispatch816-588-8888Reduce traffic exposure first
Call live Kansas City dispatch at 816-588-8888 for current availability.
A highway breakdown becomes dangerous when people step into traffic, attempt repairs beside a live lane, or give responders the wrong carriageway. Your first task is to reduce exposure and communicate the exact road, direction, shoulder, and nearest marker.
If the vehicle can be moved safely, guide it as far from travel lanes as conditions allow without creating a new hazard. If it is stopped in a live lane or cannot be moved safely, call 911 and follow emergency instructions.
Use hazard flashers when appropriate. Do not walk into traffic to place triangles, flares, signs, or other warnings. Visibility tools help only when they can be used without increasing your exposure.
MoDOT advises staying inside a safely positioned disabled vehicle and avoiding exit into traffic. Keep the seat belt fastened. Leave only when fire, smoke, water, unstable terrain, traffic impact, or another immediate hazard makes remaining inside unsafe, and move away from traffic if you can do so safely.
Do not change a tire, inspect damage, retrieve an object, push the vehicle, or work under the hood in or near a live lane. A damaged tire or rim is less important than preventing a roadside strike.
Give the highway number, direction of travel, nearest exit or mile marker, which shoulder, the last sign passed, a map pin, vehicle description, and whether ramps, barriers, bridges, construction, or divided lanes affect access.
Tell dispatch whether police, highway assistance, insurance, or another tow provider is already involved. Keep your phone available and do not assume a website request, email, or location pin assigned a truck.
MoDOT directs stranded motorists to call *55 for Missouri State Highway Patrol assistance. Use 911 for immediate danger, injury, fire, hazardous material, or an active-lane obstruction.
Use 911 for emergencies and KanDrive for current Kansas road conditions. Follow law-enforcement and roadway-response instructions at the scene.
Vehicle year, make, model, color, problem, keys, wheel condition, fuel or battery status, number of occupants, safety concerns, destination, and insurance or roadside-plan involvement.
Tell dispatch about snow, ice, flooding, heat, low visibility, narrow shoulders, temporary barriers, closed ramps, construction access, or other conditions that affect a safe approach.
If the vehicle is safely positioned away from traffic and there is no fire, smoke, water, unstable terrain, or other immediate danger, MoDOT advises remaining inside with the seat belt fastened. Follow 911 or responder instructions for the actual scene.
Not when the shoulder, traffic, ground, weather, visibility, or vehicle position makes it unsafe. MoDOT specifically advises against changing a flat in or near a traffic lane.
Give the highway number, direction of travel, nearest exit or mile marker, which shoulder, last sign passed, nearby ramp or bridge, vehicle description, and a map pin. Divided roads can place a pin near the wrong carriageway.
Call 911 for injury, possible injury, fire, smoke, hazardous material, immediate danger, a vehicle blocking active traffic, or any scene where emergency traffic control or rescue may be required.
Official Missouri guidance on shoulder position, flashers, staying out of traffic, waiting inside when safe, flat-tire risk, and *55 assistance.
Current Kansas road conditions, incidents, closures, construction, and traveler information.
Kansas City regional traffic, incident, camera, and roadway information for Missouri and Kansas corridors.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.