Tommy'sRoad RescueCall live dispatch816-588-8888Call dispatch as soon as plans change
Call live Kansas City dispatch at 816-588-8888 for current availability.
A website message, voicemail, insurer update, or call to another provider does not automatically cancel a tow. Contact the dispatch channel that confirmed the assignment, identify the job, explain the change, and obtain live cancellation confirmation as soon as possible.
Call 816-588-8888 as soon as the vehicle moves, another provider arrives, police take control, the destination changes, the problem resolves, or you no longer want the service. Do not wait for the original arrival estimate.
Give the requester name and callback number, vehicle, pickup location, approximate request time, destination, and any job or authorization reference so dispatch does not cancel the wrong assignment.
Tell dispatch whether the vehicle was moved, repaired, released, taken by another provider, controlled by police, no longer accessible, or going to a different destination. New facts may require an updated job rather than cancellation.
Ask whether the request was only an inquiry, was accepted, was assigned, is already in travel, has arrived, or has begun work. That status can affect what can be canceled and whether disclosed time, travel, or work charges apply.
Confirm that dispatch canceled the correct job, whether any amount is due, the reason for any charge, and whether another party such as an insurer, fleet manager, police agency, property controller, or destination must also be notified.
Record the date and time, number called, dispatcher name when available, job reference, cancellation result, and any stated charge or follow-up. Preserve related emails, receipts, and authorizations.
Requester, callback number, vehicle, pickup, destination, request time, job or claim number, and the party that originally authorized the service.
Whether the vehicle remains at the location, can move, is in traffic, is controlled by responders, has another truck present, or has already been loaded or transported.
Insurer, roadside program, fleet, dealer, auction, repair facility, police agency, property representative, or other party that may have created or separately controls the request.
If the vehicle is in active traffic, someone may be injured, or the scene becomes dangerous, call 911 first. A cancellation call is not emergency traffic control.
Do not rely on either method for an active assignment. Call the live dispatch number that confirmed the tow and obtain confirmation that the correct request was canceled.
It depends on the confirmed terms and the job's status, including assignment, travel, arrival, waiting, or work already performed. Ask dispatch for the specific result and reason; this page publishes no universal cancellation fee.
Do not create competing truck movements at a dangerous scene. Tell both dispatchers what happened, identify any police or insurer assignment, and follow scene-authority instructions. Confirm cancellation with the provider you no longer want.
An estimate inquiry is not necessarily an assignment, but verify the status with dispatch. Do not assume no truck was assigned merely because confirmation was unclear.
Federal consumer guidance on contacting a business, documenting the issue, requesting a specific resolution, and seeking outside help when necessary.
City guidance for covered Kansas City tows; police, nonconsensual, and other controlled tows can differ from a voluntary service request.
Official safety guidance when a changed or canceled roadside request still leaves a vehicle stranded near traffic.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.