Jump-start assistance
A jump start may help a vehicle with a depleted 12-volt battery. Tell dispatch about warning lights, clicking, recent battery trouble, and whether the vehicle is gasoline, diesel, hybrid, or electric. Battery, starter, alternator, wiring, or other faults may still require towing.
Flat-tire and spare change assistance
A roadside spare change requires a compatible, usable spare, the wheel-lock key when applicable, and a stable place to work away from moving traffic. Sidewall damage, wheel or suspension damage, missing equipment, or an unsafe surface can make towing the safer next step.
Vehicle lockout assistance
For a lockout, be ready to show identification and proof that you own the vehicle or have the owner's permission. Lost keys, damaged locks, high-security systems, or a child or vulnerable person inside the vehicle may require a locksmith or emergency response instead.
Emergency fuel delivery
Give dispatch the exact fuel type before service is assigned. Fuel delivery does not repair battery, fuel-system, or mechanical problems, and a vehicle may still need towing. If the wrong fuel was added, do not start the engine; explain the situation to dispatch.
Towing when roadside help is not enough
Some calls begin as a battery, tire, lockout, or fuel request but end with a tow after the vehicle and scene are assessed. Share the vehicle's condition, whether it rolls or steers, and the intended destination so dispatch can plan the right response.