01Treat an active lane as an emergency
Call 911 when the vehicle is stopped in a live lane, on a blind ramp, involved in a crash with injuries, smoking, burning, leaking a hazardous substance, or creating another immediate danger. Do not cross I-435, stand in a gore point, or walk along a narrow shoulder to meet help.
02Name the state and direction first
I-435 runs through both Missouri and Kansas. Give Missouri or Kansas, northbound, southbound, eastbound, or westbound, and the last or next signed exit. Near a state line or river crossing, identify which side you are on and which landmark or interchange you most recently passed.
03Describe the complete interchange movement
The loop meets I-29 near the airport, I-35 in the Northland and Johnson County, I-70 on both sides of the metro, I-49/U.S. 71 near Three Trails, U.S. 69 in Overland Park, and K-10 in Lenexa. State whether you are on the I-435 mainline, a collector road, an entrance or exit ramp, or a freeway-to-freeway connector.
04Report shoulder and access conditions
Give right shoulder, left shoulder or median, lane exposure, bridge, barrier, work zone, ramp, nearby sign, and whether the vehicle reached a public lot. A truck may need a different safe approach when shoulders are narrowed, traffic control is active, or the vehicle is beside a bridge or interchange barrier.
05Check current traffic without relying on an old closure
Use KC Scout for the regional freeway picture, KanDrive for Kansas conditions, and MoDOT's Traveler Information Map for Missouri. Work zones and incidents change; tell dispatch where the vehicle actually stopped, not the route a navigation app originally planned.
06Confirm the vehicle, requested help, and assignment
Report year, make, model, keys, drivetrain, wheel and tire condition, damage, leaks, and whether the vehicle starts, rolls, steers, brakes, or shifts. Call Tommy's live dispatch at 816-588-8888 to confirm current authority, availability, price or estimate, and assignment; a website visit does not dispatch a truck.