Tommy'sRoad RescueCall live dispatch816-588-8888Kansas City breakdown guide
Call live Kansas City dispatch at 816-588-8888 for current availability.
A breakdown on an interstate shoulder is different from a dead battery in a garage or an overheated vehicle on a neighborhood street. Start by controlling immediate danger, then identify the exact roadway, vehicle condition, and help you actually need.
If you can safely reach a shoulder, parking area, or other place clear of moving traffic, do so without making a sudden maneuver. If the vehicle is disabled in an active lane, on a blind curve, or in another immediately dangerous position, call 911 and follow the call-taker's instructions.
Use hazard lights when appropriate and remain aware of traffic approaching from behind. Do not walk into a travel lane to place a marker, inspect damage, retrieve debris, or photograph the scene. Weather, smoke, fire, and police directions can change the safest visibility action.
On a high-speed roadway, a seat-belted position inside a vehicle well clear of traffic is often safer than standing nearby. Leave only when remaining creates a greater danger—such as fire, smoke, rising water, an unstable vehicle, or instructions from emergency personnel—and move to a protected location away from traffic.
Give the state, road name or number, direction of travel, nearest exit or cross street, shoulder or lane, bridge or ramp, and a safe map pin. In a garage or lot, add the property name, entrance, level, stall, gate process, and clearance restrictions.
Tell dispatch whether the vehicle starts, rolls, steers, brakes, shifts into neutral, has keys, and has a usable tire or spare. A battery, tire, fuel, collision, locked-wheel, overheating, or mechanical problem can require a different response, and roadside work should not be attempted where traffic exposure makes it unsafe.
Call live dispatch at 816-588-8888. Review the job, estimate, destination, and current availability. A website visit, email draft, voicemail, or unconfirmed conversation does not mean a truck has been assigned.
Missouri or Kansas, interstate or local street, direction, exit, cross street, ramp, bridge, shoulder, lane exposure, and a safe static pin.
Year, make, model, drive type, keys, warning lights, visible damage, wheel condition, leaks, and whether it starts, rolls, steers, brakes, or shifts.
Injuries, children, passengers with mobility or medical needs, pets, fire, smoke, fluid, extreme heat or cold, traffic exposure, and law-enforcement involvement.
Requested repair shop or safe destination, receiving hours, acceptance confirmation, garage or gate restrictions, and who may authorize the move.
Treat an active-lane breakdown as an immediate traffic hazard. Call 911, give the exact carriageway and direction, keep your seat belt fastened unless remaining is more dangerous, and follow the call-taker's instructions. Do not stand in the lane or behind the vehicle.
Not when you or the work area would be exposed to moving traffic. MoDOT specifically warns against changing a flat in or near a traffic lane. Tell dispatch the tire position, shoulder width, spare condition, and traffic exposure so the request can be qualified.
Start with the state, road, travel direction, last exit or landmark, nearest sign, bridge or ramp, and shoulder side. Share a safe map pin if available, but do not walk into traffic or climb a barrier to improve it.
No. Live dispatch must confirm the location, vehicle, requested work, destination, price or estimate, current availability, and assignment. If assignment was not expressly confirmed, assume no truck is coming.
Missouri guidance on clearing traffic, hazard visibility, remaining with the vehicle, roadside tire changes, and dialing *55 for highway help.
Kansas traveler map for current incidents, road conditions, closures, cameras, and construction information.
Kansas City regional traffic and incident information for major Missouri and Kansas corridors.
National 911 Program guidance on emergencies, location information, call-taker questions, and following instructions.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.