Tommy'sRoad RescueCall live dispatch816-588-8888Model-specific transport preparation
Call live Kansas City dispatch at 816-588-8888 for current availability.
Luxury branding does not describe a towing procedure. Electronic parking brakes, low-voltage power, security systems, air suspension, all-wheel drive, active steering, low-profile tires, carbon-fiber or aero parts, and high-voltage systems can change loading and transport for each model and configuration.
Provide year, make, model, trim, VIN when appropriate, drivetrain, EV or hybrid status, suspension, wheel and tire size, steering and braking systems, keys, security state, aftermarket changes, and warning messages. A model family can contain materially different transport instructions.
Use the owner or transporter manual for the exact vehicle and condition. Confirm approved transport position, tow or transport mode, neutral procedure, low-voltage requirements, parking-brake release, suspension setting, pulling point, wheel support, and securement cautions before movement.
Tell dispatch whether the vehicle powers on, recognizes a key, shifts, rolls, steers, and brakes; which wheels are flat, locked, displaced, or damaged; and whether collision, fire, water, underbody, battery, or suspension damage is present. Do not force an electronic mode when its prerequisites are not met.
Measure vulnerable front, center, side, and rear points and the entire loading path. Air or active suspension can change height or self-level even when parked. Follow the model's jacking, suspension, or transport setting rather than assuming the highest visible setting is correct.
Record existing paint, glass, trim, wheel, tire, interior, underbody, aero, and accessory condition from safe angles. Agree on key custody, alarm state, loose property, wheel-cover removal when required, contact protection, and the approved tire or vehicle securement method.
Verify whether the dealer, collision center, tire shop, storage facility, or owner accepts the vehicle in its current state, has compatible unload access, and can receive keys and condition records. An insurer or manufacturer roadside program may have its own dispatch, destination, and reimbursement rules.
Exact model and trim, VIN, drivetrain, EV or hybrid system, suspension, steering, parking brake, keys, low-voltage power, transport-mode instructions, warning messages, and app or account limitations.
Wheel size and finish, tire profile and inflation, locked or damaged wheels, lowest body and underbody points, overhang, wheelbase, ramp transitions, garage height, turns, and surface slope.
Dated photos, existing damage, paint-protection film, ceramic coating, carbon fiber, aero parts, loose accessories, interior access, alarm state, and approved contact points.
Manufacturer roadside or insurance dispatch requirements, destination restrictions, prior authorization, receiving hours, service advisor, gate access, keys, signature, and reimbursement documents.
No single method applies to every luxury vehicle. The exact manufacturer procedure, drivetrain, wheel condition, damage, clearance, power, keys, access, equipment, and destination determine the qualified plan.
An air or active suspension can change ground clearance or self-level during loading, lifting, or transport. Use the exact model's jacking and transporter instructions; an incorrect setting can change clearance or securement.
Only if the manufacturer procedure, account access, connectivity, battery state, and owner authorization support the specific action. Do not share account passwords or broad app access merely to request a tow.
Not automatically. Manufacturer roadside programs may direct an eligible tow to a particular facility, while insurance, warranty, owner choice, after-hours acceptance, collision needs, and transport authority can change the destination. Confirm acceptance before movement.
Model-specific example covering all-wheels-off-ground transport, Tow Mode prerequisites, power loss, suspension, dollies or skates, pulling, and securement.
Manufacturer portal for model-specific owner information rather than a universal luxury-vehicle procedure.
Current manufacturer example showing an air suspension with automatic level control; the exact vehicle manual controls its operation and transport preparation.
Federal vehicle-identification tool that can help distinguish configuration details before consulting the manufacturer instructions.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.