01Call 911 for an active-lane or serious crash hazard
A vehicle blocking a travel lane, injury, fire, smoke, hazardous spill, unstable vehicle, or immediate impact risk requires emergency help. Keep seat belts fastened unless remaining is more dangerous, do not stand behind the vehicle in traffic, and follow the call-taker or responder's instructions.
02Separate Kansas I-70 from Missouri I-70
Give Kansas or Missouri and eastbound or westbound. In KCK, useful references include I-435, I-635, U.S. 69/18th Street, U.S. 169/7th Street, and the downtown approach. In Missouri, distinguish the Downtown Loop, Paseo, U.S. 40/31st Street, I-435, stadium exits, MO 7, and points farther east.
03Identify the roadway level and ramp
Downtown I-70 and I-670 movements can be close together. State whether you are on through I-70, the loop, I-670, a bridge, a collector lane, or a named entrance, exit, or freeway connector. Repeat the signed route and destination rather than describing only the skyline or neighborhood.
04Describe work-zone access as it exists now
MoDOT's Improve I-70 KC work affects the corridor between The Paseo and U.S. 40/31st Street, while major I-70 improvements continue east of Blue Springs. Kansas projects can also change ramps and bridges. Report narrowed shoulders, barrier walls, closed ramps, lane shifts, workers, and the nearest open access point.
05Use official maps before choosing a destination route
Check KC Scout for the metro, KanDrive for Kansas, and MoDOT's Traveler Information Map for Missouri. A repair shop or storage destination may require a different route when bridges, ramps, or lanes are closed; confirm that the destination will accept the vehicle.
06Qualify the tow request and obtain confirmation
Give vehicle condition, keys, drivetrain, wheels, tires, damage, cargo, leaks, destination, and authority. Call 816-588-8888 for a live review of current authority, availability, estimate, safe access, and assignment. An online article or unconfirmed message does not mean a truck has been dispatched.