Tommy'sRoad RescueCall live dispatch816-588-8888Emergency or road-rescue decision
Call live Kansas City dispatch at 816-588-8888 for current availability.
A tow company handles vehicle movement and roadside service. It does not replace police, fire, ambulance, hazardous-material response, traffic control, or rescue. Call 911 first whenever the situation requires immediate emergency assistance.
Call 911 for a person who is injured, unresponsive, trapped, having trouble breathing, experiencing chest pain, or otherwise needs immediate medical assistance. Do not move an injured person unless the call-taker or an immediate danger requires it.
Move away from a vehicle with fire, smoke, a burning battery, strong fuel odor, unknown leaking material, or another hazardous condition. Call 911 from a safer location and describe what you can observe without touching or approaching it.
A disabled or crashed vehicle blocking moving traffic, a blind curve, a high-speed ramp, or another position where a secondary collision is likely may require immediate traffic control. Give 911 the exact road, direction, lane, and nearest exit or cross street.
Call 911 for an assault, impaired or threatening driver, suspected crime in progress, unsafe confrontation, or another situation requiring immediate police assistance. Do not use a towing request to intervene in a dispute or take control of a vehicle without authority.
Be prepared to provide the location, callback number, nature of the emergency, injuries, fire, hazards, people or vehicles involved, and any changing conditions. Follow instructions and do not hang up until told to do so.
Emergency personnel may establish where the vehicle can move, when a tow can enter, or which provider may be used. Once the scene authority permits, live towing dispatch still must qualify the vehicle, destination, access, price or estimate, availability, and assignment.
State, city, road, direction, lane or shoulder, exit or cross street, bridge or ramp, nearby sign or property, and a safe map pin when available.
Injury, symptoms, fire, smoke, odor, leaking material, trapped person, active traffic, unstable vehicle, rising water, violence, or suspected crime.
Number of people and vehicles, basic descriptions, whether anyone is inside or missing, and any child, mobility, medical, or language need.
Your phone number, current protected position, whether the scene is changing, and any instructions already given by police, fire, medical, highway, or property personnel.
Yes when the vehicle creates an immediate collision or traffic danger. Give the exact carriageway, direction, lane, and nearest exit or cross street, then follow the call-taker's instructions about remaining in or leaving the vehicle.
Describe what you observe to 911 rather than diagnosing the person yourself. The call-taker can ask questions, select the needed response, and provide instructions while help is arranged.
Call 911 first when smoke, fire, a strong fuel odor, a high-voltage concern, or an unknown leaking material creates an immediate hazard. Move to a safer location without touching the vehicle or substance.
That depends on the incident and local procedure. Emergency personnel may request or control towing at a managed scene, or they may permit you to choose a provider. Do not assume a private truck is assigned until live dispatch confirms it.
Official National 911 Program guidance defining an emergency and explaining the location, callback, incident, and detail questions a call-taker may ask.
Missouri breakdown guidance for traffic exposure, shoulders, staying with the vehicle, and *55 highway assistance.
Kansas transportation guidance for crash response, safety, and required information.
External resources are provided for convenience. Tommy's is not affiliated with, endorsed by, or acting on behalf of those organizations.
If anyone is injured, in immediate danger, facing a fire or hazardous spill, or blocking an active traffic lane, call 911 first. Move only when you can do so without entering traffic or increasing the danger.
Call live dispatch. An online form or email does not dispatch a truck.